GENERAL 

Micro Trends Nelson Ltd, trading as Micro Trends whose registered office is 4 Pendle Street, Nelson, BB9 7NH, United Kingdom are committed to protecting and respecting your privacy. For the purposes of data protection legislation, we are the data controller and we will process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and national laws which relate to the processing of personal data. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

INFORMATION WE COLLECT ABOUT YOU

We collect information about you in order to process your order and send you our Marketing Mail. That information will only be shared with other parties that are and deemed as a legitimate business interest. The information we hold may include:

  • Your Name

  • Postal / Delivery Address’s (required to deliver your order)

  • Password (encrypted record of your password)

  • Phone / Mobile Number (For delivery issues / Updates)

  • Email Address (Used as your login to our site / Updates / Marketing)

  • Product Order / Invoice History (To fulfil any copy invoice’s / Warranty / Returns)

The collected information about you is used to process your order, manage your account and aid any further communication regarding your order. For example a request for warranty / support with your purchase in the future / Product Review / Feedback.

HOW THIS INFORMATION IS USED?

In the processing of your order, we may be required to share your details with our approved third parties:

  • Couriers – To provide required tracking and order updates for your order.

  • Finance / Payment Merchants – To complete the payment process for your order.

  • Suppliers that offer certain ship direct product ranges

  • Manufacturers only in the request of warranty work on your item we may be required to provide some Personal Data / Contact information. Ie if your product is within Warranty with a Manufacturer and we need to send the item off for repair on your behalf.

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

We will never collect sensitive information about you without your agreement. You have a right to ask for a copy of the information which we are holding and we will delete information or correct any inaccuracies for no charge as soon as you make the request.

We require all third parties to respect the security of your information and to treat it in accordance with the law. We do not allow our third-party service providers to use your information for their own purposes and only permit them to process your information data for specified purposes and in accordance with our instructions.

Data will only be released to other third parties (e.g. the police / HMRC) on request where there is a legal requirement for us to do so.

 

EMAIL MARKETING

Micro Trends Nelson Ltd use email marketing to reach out to our customers / subscribers to notify you all of our offers. Customers have the option to opt-out from receiving such emails by contacting us by email.

CUSTOMER SERVICE / PRODUCT REVIEWS

Micro Trends Nelson Ltd pride ourselves on our customer service and keen to get feedback and reviews on our products / service that you receive from us. We request a review on our service / product to help us improve our products and services in the future.

COOKIES

Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result. If you would like advice and assistance here please contact us by email.

ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

CHANGES TO OUR PRIVACY POLICY

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 01/07/2022.

HOW TO CONTACT US

Please contact us if you have any questions about our privacy policy or information we hold about you:
By Email – 
info@microtrends.co.uk
By Phone – 01282 447197
By Post – Micro Trends Nelson Ltd, 4 Pendle Street, Nelson, Lancashire, BB9 7NH, United Kingdom